HeyJom Refund Policy

At HeyJom, we strive to ensure a seamless experience for both event organizers and participants. Below are the terms governing refunds for events registered through our platform:

1. Refunds Processed by HeyJom

HeyJom typically facilitates refunds on behalf of event organizers unless otherwise specified. In cases where refunds are managed directly by the organizer, participants will be directed to contact the organizer for further assistance.

2. Non-Refundable Admin Fee

All registrations are subject to a non-refundable Admin Fee of 8% of the total registration fee or RM4.00, whichever is higher. This fee is retained by HeyJom as part of the registration process.

3. Refund Scenarios

• Event Cancellation or Force Majeure:
  In the event of event cancellation by the organizer or due to force majeure circumstances, participants will be refunded their registration fee (excluding the Admin Fee) within 30 days of receiving the cancellation notification.
• Duplicate Registrations:
  Participants who accidentally register twice for the same event may request a refund by contacting info@heyjom.com within 24 hours of the duplicate registration.
• Participant Withdrawal:
  Refunds for voluntary participant withdrawals are subject to the discretion of the event organizer. Participants are encouraged to review the specific event terms and contact the organizer or HeyJom for clarification.
• No-Show Policy:
  No refunds will be issued to participants who fail to attend an event.

4. Refund Timelines

Refunds are generally allowed up to 45 days before the event or as per the event organizer’s specific refund policy. Participants should refer to the terms stated in the event registration details.

5. Transfer of Registration

Participants may transfer their registration to another individual by submitting a request to info@heyjom.com no later than 45 days before the event, unless the event organizer specifies a different transfer policy. Transfer requests received after this period will not be entertained.

6. Refund Methods

Refunds will be processed using the original payment method and currency. If the original payment method does not allow refunds (e.g., certain digital wallets or prepaid cards), HeyJom will contact the participant to arrange an alternative refund method.